Shipping policy
1. Shipping Areas
We currently ship only within India. International shipping is not available.
2. Order Processing Time
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Orders are processed within 3–15 business days (excluding weekends/public holidays).
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Customized orders may take longer (customer will be notified).
3. Shipping Methods & Delivery Time
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We partner with trusted courier services.
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Estimated delivery time after dispatch: 3–7 business days (subject to location and courier delays).
4. Shipping Charges
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Shipping costs are calculated at checkout based on order weight/destination.
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Free shipping may apply for select promotions (mentioned at checkout).
5. Tracking Your Order
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Once dispatched, you’ll receive a tracking number via email/SMS.
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Contact us at nathulalmanmal@gmail.com for tracking assistance.
6. Address Accuracy
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Ensure your shipping address is correct and complete. We’re not liable for delays/failed deliveries due to incorrect addresses.
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Address changes can be made only before the order is dispatched.
7. Lost/Damaged Packages
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Lost in transit: We’ll reship or refund after investigation.
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Damaged items: Notify us within 24 hours of delivery with photo proof for resolution.
8. Undeliverable Orders
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If a package is returned to us (e.g., unclaimed/incorrect address), we’ll contact you for re-shipping (additional charges may apply).
9. Contact Us
For shipping-related queries:
Email: nathulalmanmal@gmail.com
Address: 178, M.G. Road, Indore